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policies

Terms and Conditions

We are committed to providing our guests with an exceptionally clean, safe, and friendly hotel experience. These terms and conditions are an integral part of our reservation agreement with you. As our valued guest, we kindly request your compliance with our Hotel Policy/House Rules, terms and conditions, and procedures to ensure the safety and enjoyment of all our guests.​

Hotel Policy

CHECK IN: 2:00 PM

 

For early arrivals, you may relax in any of our beach huts while waiting for your room's availability. Luggage can be securely stored at the reception.

 

CHECK OUT: 12:00 NOON

 

If you require a later check-out, please contact the Front Desk before your departure date. We will make every effort to accommodate your request. A charge may apply for late check-out. Please return your key at check-out to avoid any delays. Lost keys will incur a replacement fee of Php 500.

 

RESERVATION FEE: All reservations require a 50% down-payment. We accept payments via bank transfers, online check out using your debit/credit card, Paypal, and Gcash. When booking through our website, a 25% down-payment is required.

CANCELLATION POLICY: The Reservation Fee is non-refundable in case of cancellation. However, guests have the option to rebook rooms depending on availability.

REBOOKING: Guests can rebook reservations up to 48 hours before the check-in date. Rebooking after this time frame is not possible, and the reservation fee remains non-refundable.

ROOM CAPACITY: Please follow the maximum allowable number of guests per room. Room occupancy requirements are based on fire code/fire safety restrictions. If you exceed the maximum number of guests allowed, you will be asked to rent another guestroom for proper accommodations.

 

DAMAGE TO ROOMS: Damage to rooms, fixtures, furnishing, and equipment including the removal of electronic equipment, towels, artwork, etc. will be charged at 120% of full and new replacement value plus any shipping and handling charges. Any damage to hotel property, whether accidental or willful, is the responsibility of the registered guest for each room.  Any costs associated with repairs and/or replacement will be charged to the registered guest.  In extreme cases, criminal charges will be pursued.

 

CORKAGE: We require a corkage fee for food brought inside the resort. Please ask our front desk for the rates. Please bring your own plates and utensils. We strictly do not allow borrowing plates, utensils, knives, etc. from our restaurant.

 

  • We require a valid ID and contact information from the guest including first and last name, address, phone number, and signature at check-in.

 

  • CHILDREN: Children must be supervised by an adult at all times. Southdrive staff is not responsible for children swimming at the beach.

 

  • PARKING: We have parking spaces inside Southdrive. Please park at our 1st and 2nd Parking Levels and keep the drop off area free for deliveries, Senior Citizens and PWDs.

 

  • Southdrive Beach Resort assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please contact us immediately and we will try to assist you in locating your lost item. ​

 

  • Southdrive Beach Resort reserves the right to amend, modify, change, cancel, vary or add to these Hotel Policies/House Rules or the arrangements and content featured on our Hotel website at any time without prior notice.  

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